EDH
Electricity Company Invoice, Consumer, Payment and Support Management System
GOVERNMENT INDUSTRY
EDH Overview
This system is aimed to digitize the billing system of the national electricity company of the country known as EDH so that the consumers can get the invoice generation information, payment alerts and get the flexibility to manage the EDH consumer accounts online. The solution will be owned by the Electricity Company and will manage 15 million consumer connections across the Latin American country. The application is expected to
To leverage the existing communication channels such as SMS, email, WhatsApp, and web to deliver monthly bill to its customer
To give complete flexibility to the consumer to view bills, payment details and consumption related data online from anywhere.
Client Review
Ways and Means Technology has provided good services, they have developed the solution so fast and helped in end-to-end implementation. Your collaboration, condor, willingness to solve any problem that arises made things too easy.
Consumer Complaint Management System
Consumer complaint management system being developed in the solution has three levels; Consumer to raise and track issues; administrative level to manage, review and monitor support stack work flow; and support staff panel to perform the required actions in the work flow.
IoT integration
IoT integration of smart meters with the server allowed the solution to access realtime information of the electricity consumption on each connection and monthly invoice generation activities.
Digital Invoicing
Monthly Bill generation and real time integration to payment systems to get the payment information. Send Invoice Generated Details to WhatsApp account of the consumer. Email Invoice generated to consumer’s registered email address. MMS to consumer’s registered phone number on bill generation.
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